After being one of the people who were cancelled for Thursday, I got mine this morning. I had a text at 9.30pm last night saying I was 8.01-10.01 today. Then this morning at 8.13 it said "driver is making drop 1, you are number 1/21". I got a call at 9am saying they were 30mins from me, they arrived at 9.30.
The two delivery men were useless. They explained (in very poor English) that they had only started this week. I tried to explain that I wanted to refuse delivery of the puck so I could send it back (as advised by Sky) and they didn't understand. Then I explained that Sky had told me to refuse the delivery so it was taken back, they started to leave - with everything! So i had to explain again. The man said I couldn't refuse delivery of the puck, I had to accept it all and then arrange collection. I couldn't be bothered to argue so just accepted it. I showed them into my lounge and they placed all 3 boxes on the floor, took a photo and said goodbye. I said "don't you unpack and install it?" and they said "no, we deliver" I said "Sky advertise that you unpack and take the rubbish away" and they said "we can open boxes and take" I said no! I opened the stand box (which was already unsealed and open) to check the screws as i saw someone post yesterday that they had faulty screws. I also saw the stand installation instructions were printed inside the lid of the box - so good job i didn't just let them take it! They told me they dont have time to unpack because they have too many deliveries! They took photos and left.
When my friend had her delivery on Thursday, she said they did unpack it all and take rubbish. They were at her house nearly an hour - they took 30mins to build the stand! Luckily, I am very switched on and tech savvy and it took me and my 12yr old 10mins to put the stand together and put the TV on it.
So, my experience of Panther is not good. I now have tons of packaging to get rid of. Excellent!
