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Message posted on ‎24 Sep 2021 01:56 PM

Packaging

I had a text to say sky have sent packaging for me  to return my Sky q boxes but I haven't recieved them yet. How long does this normally take? 
regards 

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎24 Sep 2021 02:03 PM

Re: Packaging

Posted by a Superuser, not a Sky employee. Find out more

You can send back your equipment back in any packaging you have, as the help pages explain here.
Save waiting for the packaging to arrive,

Return or recycle your Sky equipment | Sky Help | Sky.com

 

Important:

Make sure when you return your equipment that  you keep a copy of the returns receipt.

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Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
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Avatar for lettice
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What's this?
Superuser
This message was authored by: lettice Answer

Message posted on ‎24 Sep 2021 02:03 PM

Re: Packaging

Posted by a Superuser, not a Sky employee. Find out more

You can send back your equipment back in any packaging you have, as the help pages explain here.
Save waiting for the packaging to arrive,

Return or recycle your Sky equipment | Sky Help | Sky.com

 

Important:

Make sure when you return your equipment that  you keep a copy of the returns receipt.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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Superuser
This message was authored by: GD1

Message posted on ‎24 Sep 2021 02:03 PM

Re: Packaging

Posted by a Superuser, not a Sky employee. Find out more

@LTris  When did you receive the text?  It can take a few days.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: LTris

Message posted on ‎24 Sep 2021 02:05 PM

Re: Packaging

I can but was told to use the packaging being sent with all the returns notice enclosed. 

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This message was authored by: LTris

Message posted on ‎24 Sep 2021 02:06 PM

Re: Packaging

A week ago... I may wait a bit longer then. 
thanks 

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