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Player191
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Overcharged

‎29 Sep 2021 06:47 PM

Hello

I'm writing this regards my billing, as I normally pay £22 a month but This month I have been charged early this month and just today I've been charged again could you check please as I only ever get charged £22 per month 

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Daniel0210
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Re: Overcharged

‎29 Sep 2021 06:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@Player191 In case you’re not aware this is a customer helps customer forum. You’re not talking to Sky Customer Services and it’s very unlikely they’ll contact you as a result of your post on here unless your post is escalated.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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GD1
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Re: Overcharged

‎29 Sep 2021 06:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@Player191  You're not talking to Sky, we are all customers here, ity would be unusual to be charged twice, unless you changed your payment date?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Player191
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Re: Overcharged

‎29 Sep 2021 06:50 PM

Ohh my bad, thanks for your help

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Daniel0210
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Re: Overcharged

‎29 Sep 2021 06:53 PM

Posted by a Superuser, not a Sky employee. Find out more

@Player191 Why would you be charged early? How do you normally pay - Direct Debit/ Card?


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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caesarome
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Re: Overcharged

‎29 Sep 2021 07:18 PM

Posted by a Superuser, not a Sky employee. Find out more
@Player191 wrote:

This month I have been charged early this month and just today I've been charged again

Do you mean you made a manual payment @Player191 and then the direct debit for the same amount was taken ?

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