Changes to my accounts/contract message today

[Bobzzer]

Just had a long involved message about how my agreements/contracts are to be changed, BY SKY, with all sorts of changes etc.  I have Sky TV., Broadband, phone and mobile phone purchase and contract, and spend quite a lot of money every month on Sky services. Recently though, in the last few days, I keep losing my tv service for a few seconds and sometimes have to open up the channel again, missing parts of the programmes I'm watching.  I'm getting tired of all this, and I have signed contracts with SKY,  I'm considering cancelling some and going elsewhere.  We have contracts, don't you dare breach them.

[Bobzzer]

And why can't I speak to someone on online chat???

[Mark39]

Sky haven't breached their contract with you.

So have you contacted Sky about the issues with your tv service?

You can cancel, providing you're not in a minimum, contractual term, by giving 31 days notice.

[Bobzzer]

Not yet they haven't, but this message is to warn me that they are making changes, that means the NEW contracts are different to the old ones, which means WE did not agree to those new terms and conditions yet.  

[Mark39]

Read the terms and conditions you signed up to. You agreed that Sky can make certain changes to your contract.

[TechmanagerMal]

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@Bobzzer wrote:

Just had a long involved message about how my agreements/contracts are to be changed, BY SKY, with all sorts of changes etc.  I have Sky TV., Broadband, phone and mobile phone purchase and contract, and spend quite a lot of money every month on Sky services. Recently though, in the last few days, I keep losing my tv service for a few seconds and sometimes have to open up the channel again, missing parts of the programmes I'm watching.  I'm getting tired of all this, and I have signed contracts with SKY,  I'm considering cancelling some and going elsewhere.  We have contracts, don't you dare breach them.

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• You can sort all those things out by using the Message Us option on the following link, it starts with a short automated Q & A then security and then the correct Sky Expert for your issue - https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

[Bobzzer]

I currently have 3 contracts with them, TV, broadband and phone line with numerous extras;  a mobile phone contract for a phone, and a seperate one for the useage with additional capacity.  Now they want to seperate them into individual contracts, which is NOT what I signed up for.  Going by your 'know-it-all' responses you're either on commission or just enjoy acting like a <removed>

moderator note: removed inappropriate comment

[Mark39]

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@Bobzzer wrote:

I currently have 3 contracts with them, TV, broadband and phone line with numerous extras;  a mobile phone contract for a phone, and a seperate one for the useage with additional capacity.  Now they want to seperate them into individual contracts, which is NOT what I signed up for.  Going by your 'know-it-all' responses you're either on commission or just enjoy acting like a pill ock.

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Ah yes. If someone doesn't agree with you, just try to be rude to them 😁

[TechmanagerMal]

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@Bobzzer wrote:

I currently have 3 contracts with them, TV, broadband and phone line with numerous extras;  a mobile phone contract for a phone, and a seperate one for the useage with additional capacity.  Now they want to seperate them into individual contracts, which is NOT what I signed up for.  Going by your 'know-it-all' responses you're either on commission or just enjoy acting like a pill ock.

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• It is not clear who your reply is to for example if it was me you need to use the @ key and then my ID like this @TechmanagerMal said etc etc or the Quotes key found by clicking the three dots to quote what I said.
• @Bobzzer I trust it was not a reply to my post.

[Daniel0210]

@Bobzzer We are all customers here like you and giving up our free time to help. There is absolutely no need to be rude to other posters.

[PandJ2020]

Actually the changes seem to benefit the consumer?

Removing the need to keep all products (TV/Broadband/Mobile) to maintain offers.

Removing requirement to have airtime contract when you have a device loan.

Is there a particular concern?

[Mark39]

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@PandJ2020 wrote:

Actually the changes seem to benefit the consumer?

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I agree. I think they do.

[DavidGS]

I've had the same message but can't really see a downside to this change. It makes it more flexible to move in and out of services with Sky without being bound to other service obligations you have signed up to... unless I'm missing anything? Also you keep negotiated discounts on your other services if you decide to pull on particular service... what's the problem with that? I don't work for Sky but my experience with them has always been positive

[Ray+Cattini]

How exactly does this clause below benefit me? 

Unless you tell us otherwise, we may charge any one-off charges you owe us directly to any of the credit or debit cards which you have provided us with details of, e.g. when you paid any one-off or upfront charges, and by accepting the terms of this contract, you authorise us to do so. We will give you reasonable notice before making the charge.”

[GD1]

@Ray+Cattini  You're not addressing Sky via the forum, nor will they respond to your post.  As fellow customers we can't answer your question.