Over

[CELTIC-CON25]

Hi sky have just took £100 out of my bank when I already paid £70 so I only needed to pay £60 but they took the whole £100 so I want refunded 

[63johnw · Accepted solution]

Hi @CELTIC-CON25  if you have a direct debit set up don't make a manual payment as sky will still take the full payment on your normal payment date. As we are all customers here we can't get your refund. You will need to call sky free on 150 to arrange. 

[caesarome]

There is clearly more to this then you have told us here as Sky wouldn't take a £100 unless it was owed on your account so as you have a payment method setup why did you make this payment yourself, are your services suspended for example ?

[CELTIC-CON25]

That's the thing I don't have a direct debit with them

[Mark39]

Sky can't have taken your money by direct debit then. How was it taken?

[CELTIC-CON25]

it came straight out my back but doesn't say direct debit

[caesarome]

Was it taken from a card payment as clearly Sky have got your details as the only way that would happen is if you ahve provided them.