On laptop I get error code 1410. Signed in same as on iPhone. iPhone working ok HELP please 😊

[Johnnybegoode51]

Laptop is windows 

[caesarome]

See if deleting the device here and then rebooting your laptop helps:

https://www.sky.com/myaccount/tv/manage-devices

[Johnnybegoode51]

Still not working can you please escalate this problem 😊

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat
 

[dmy24]

After speaking to the customer and advising to install the app and delete the related files and reinstall the issue is now resolved. Thank you for escalating.