@SummerhillStar wrote:
Got Sky Q installed this afternoon, however, when trying to download any box sets or on demand a bar appears at the top of the screen saying that I need to upgrade my subscription? I've tried different formats (SD etc) and different services Sky Max / ITV Hub and no joy. Box software is up to date and my phone can download and play with no problems.
@SummerhillStar I have escalated this to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
