Catch-up/On Demand not working

[Luke986]

Hello,

Had Sky Q fitted today. All works great but catch-up/on demand doesn't work- says I need to upgrade.

I have sky signature, and ultra HD etc so should receive this.

Any ideas/Tips?

[oldfella]

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@Luke986 wrote:

Hello,

Had Sky Q fitted today. All works great but catch-up/on demand doesn't work- says I need to upgrade.

I have sky signature, and ultra HD etc so should receive this.

Any ideas/Tips?

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Hi @Luke986 

Assuming you have the Q HD pack I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[dmy24]

After speaking with @Luke986 and carryout some steps on our side the issue has now been resolved. It was nice speaking with you and thank you for escalating 🙂