Equipment return - Charged fee despite return

[Adam+CDB]

Returned sky equipment with their packaging well over a month ago now.

Today received a lovely letter from their debt collectors asking for £165 payment for non return threatening to escalate the matter. Not received any correspondence from Sky saying they had not received the goods until this. Anyway,had a feeling this would happen so kept tracking receipt as proof of return. How do I get this resolved promptly?

[nigea99]

Hi @Adam+CDB 

I think it is unusual to progress to Debt collectors  without other correspondence. 

There does seem to be problems with delays in getting returns properly registered as returned. 

I have escalated your post to SKY who, hopefully, will be in touch tomorrow

Please see this link re the escalation and what you might see:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Tom-W19]

Thanks for escalating. We've sent an invite to Adam+CDB.

[Lisa-P1987]

Update – We are still looking to help you Adam+CDB. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂