Old HD box

[paulmills]

Hi, I've just upgraded to Sky Q and as part of the process returned THREE old HD boxes via the engineer. There is still an older HD box showing on my account alongside my new Sky Q box. How do I go about getting this removed?

[Mark39 · Accepted solution]

In my case it went away automatically after a while. It didn't affect any use of my online account, so I'd suggest just leaving it.

[HeathHayle]

@paulmills if it doesnt after a while and it bothers you can phone sky and you can ask them to do something called a portfolio refresh and that will get it removed