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Discussion topic: Not received new SkyQ Viewing card

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TRISH+LIGHT
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Not received new SkyQ Viewing card

‎16 Feb 2022 09:02 PM

I am having a free upgrade to SkyQ and the Engineer comes Monday 21 February.  The new SkyQ viewing card has not come in the post yet. As the Engineer is coming on Monday can you confirm the new card has been sent to me or, if not, can one be sent to me. 

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Not received new SkyQ Viewing card

‎16 Feb 2022 09:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@TRISH+LIGHT This is primarily a forum for customers to help other customers and is not Sky Customer Services. Sky won’t automatically contact you as the result of your post on here. There is still time for the card to arrive. If it doesn't the engineers normally carry spares. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Quoman7
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Re: Not received new SkyQ Viewing card

‎17 Feb 2022 08:59 AM

Posted by a Superuser, not a Sky employee. Find out more
@TRISH+LIGHT wrote:

I am having a free upgrade to SkyQ and the Engineer comes Monday 21 February.  The new SkyQ viewing card has not come in the post yet. As the Engineer is coming on Monday can you confirm the new card has been sent to me or, if not, can one be sent to me. 

Hi @TRISH+LIGHT  As suggested the engineer will have a spare viewing card with him on the day of insatallation, so no need to worry 🙂

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lettice
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Re: Not received new SkyQ Viewing card

‎17 Feb 2022 09:08 AM

Posted by a Superuser, not a Sky employee. Find out more

There is still time for your card to arrive in the post.
But, the engineers always carry spare cards that they can activate during the install if yours does not arrive. 

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