This discussion topic is read only Discussion topic: No service for over a week. Compensation ?

This message was authored by: Jmg1917 · ‎28 Jun 2021

Internet went down 8 days ago . It appears it wasn't passed to engineer for days as I got a call after 6 days saying they were looking into outage !!! Can't work from home and can't get any internet based SkyQ service.

spoke to Sky this morning and was told that compensation would be automatic and taken off my bill . I'm not convinced as every time I contact Sky I get told conflicting information .
How is compensation paid please ? Anyone experienced this nightmare ????

This message was authored by: GD1 · ‎28 Jun 2021

@Jmg1917 Compensation is added yo your account 30 days after the fault is fully fixed.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Mark39 · ‎28 Jun 2021

@Jmg1917 wrote:

How is compensation paid please ?

Exactly as the adviser explained. It's paid automatically as a credit to your Sky account, from when you reported the fault.

See here for details: https://www.sky.com/help/articles/auto-compensation#need-a-hand

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This discussion topic is read only Discussion topic: No service for over a week. Compensation ?

No service for over a week. Compensation ?

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