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This discussion topic is read only Discussion topic: No service discount

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This message was authored by: Cfoz

Message posted on ‎07 Sep 2022 01:38 PM

No service discount

Hi there, last month my WiFi hub had broken and we had loss of service for 15 days. We had to wait for open reach to come to property then wait for a new hub to be delivered through the post. The sky advisors had said on the phone that a loss of service discount would be reflected on my account but it never has, has anyone had this happen to them? Thanks

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This message was authored by: caesarome

Message posted on ‎07 Sep 2022 01:41 PM

Re: No service discount

Posted by a Superuser, not a Sky employee. Find out more

This link explains what should happen:

 

https://www.sky.com/help/articles/auto-compensation

The amount of credit will be worked out from the day you reported it to Sky.

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