Trouble paying bill

[megantx]

I missed a payment today, I have changed my payment date. I have been on phone for over an hour with no answer. How can I resolve this? When will my phone be cut off? I plan to pay at end of the month 

[Daniel0210]

@megantx 

The end of the month will be too late to pay. You were probably too late to change your payment date for this month. If you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted quite promptly.

If your services end up being restricted you will have to pay what you owe before they are reinstated.