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Discussion topic: Trouble paying bill

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This message was authored by megantx This message was authored by: megantx

Trouble paying bill

I missed a payment today, I have changed my payment date. I have been on phone for over an hour with no answer. How can I resolve this? When will my phone be cut off? I plan to pay at end of the month 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Trouble paying bill

Posted by a Superuser, not a Sky employee. Find out more

@megantx 

The end of the month will be too late to pay. You were probably too late to change your payment date for this month. If you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. We’ve been told that Skys Customer Service agents can’t stop that automated process.
We’ve also been told Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted quite promptly.

If your services end up being restricted you will have to pay what you owe before they are reinstated.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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