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Discussion topic: New installation broadband password not working

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BowlingMum
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New installation broadband password not working

‎06 Aug 2021 12:55 PM

I have just switched from talktalk broadband to Sky plus I got sky Q. The TV is working perfectly however I cant connect my phone or anything else . It says incorrect password. Router password is correct. Question. I received a text to say broadband active . Any suggestions please. 

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BowlingMum
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Re: New installation broadband password not working

‎08 Aug 2021 09:38 AM

I feel so silly. The password started with the number 17. However it was actually a capital i.  Silly silly me. 

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Highlinder
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Re: New installation broadband password not working

‎06 Aug 2021 01:01 PM

Posted by a Superuser, not a Sky employee. Find out more

@BowlingMumOn your router that you got from Sky how many of the lights are green?

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BowlingMum
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Re: New installation broadband password not working

‎06 Aug 2021 01:17 PM

4 Green lights - thank you for trying to help 

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Highlinder
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Re: New installation broadband password not working

‎06 Aug 2021 02:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@BowlingMumWhat is it you are trying to connect to the router?

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BowlingMum
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Re: New installation broadband password not working

‎06 Aug 2021 03:57 PM

My phone and laptop.  Phone Samsung 9 and Windows laptop 

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BowlingMum
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Re: New installation broadband password not working

‎08 Aug 2021 09:38 AM

I feel so silly. The password started with the number 17. However it was actually a capital i.  Silly silly me. 

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Highlinder
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Re: New installation broadband password not working

‎08 Aug 2021 09:42 AM

Posted by a Superuser, not a Sky employee. Find out more

@BowlingMum  So glad you got to a solution.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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