Need to speak to a person

[Hecate+123]

I have tried all the phone numbers but cannot get through to a real person, nor get past the robots ...if I cannot speak to someone I will cancel my whole account and seek legal help 

[PandJ2020]

Is your account restricted and asking for payment?

[Daniel0210]

@Hecate+123 

Are your services restricted?
If not - 
If you already have a Sky Talk landline or a Sky Mobile ring Sky for free by just dialling 150. Otherwise you can use this link:
https://www.sky.com/help/home 
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom corner of the same link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The Community filters don’t allow us to type the numbers in full).

Apparently the lines are sometimes quieter just after 7am or about 9pm so it may be worth trying then (times vary in the ROI). Stay on the line and don’t hang up if you’re prompted to.

[Mark39]

What's happening when you try to call? Is your account in arrears? 

[Daniel0210]

@Hecate+123 

From the other thread you've added too, you are restricted. Stopping your direct debit won't work, in fact it’s the worst thing you could do. You will just incur fees for non/late payment, potentially get a bad credit score and have debt collectors at your door.

[Hecate+123]

Not sure what you are talking about ...I am not restricted in anyway .... nor in debt ..... i need to speak to a customer service advisor and all the phones are answered by a robot, yes, including the one starting 333 .......I just can't get past the robot and they end up saying goodbye and I get cut off ...... .

[Daniel0210]

My apologies @Hecate+123 You had piggybacked on a thread about being restricted and managing debt.

The the lines are sometimes quieter just after 7am or about 9pm so it may be worth trying then (times vary in the ROI). Stay on the line and don’t hang up if you’re prompted to.

[PandJ2020]

...but did propose to cancel DD.

You can ignore our advice if you wish but it will not make them contact you and will make it harder to contact (as well as incurring charges etc)

What are you trying to discuss with them?

[caesarome]

You should be able to talk to someone as you should be asked why you calling so have you actually tried this and give the "robot" a reason why you are calling ?

[Mark39]

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@Hecate+123 wrote:

Not sure what you are talking about ...I am not restricted in anyway .... nor in debt ..... i need to speak to a customer service advisor and all the phones are answered by a robot, yes, including the one starting 333 .......I just can't get past the robot and they end up saying goodbye and I get cut off ...... .

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Calls to all customer service centres are handled by an automated triaging process. But there are numerous posts here from customers who have been able to negotiate it successfully. Telling us that the robot just ends up saying goodbye doesn't tell us enough to be able to advise you. If the robot wants to send a link to your mobile, let it. But don't hang up - just wait on the line.