My sky remote for sky glass multi room has burnt and there is a hole in it.

[Bbb+bbb]

I

smelt a burning and on checking my multi room  remote control has burnt a hole in it. I am a Sky Glass member.   I would like to know why this has happened, as it is very worrying and I need a replacement remote. 

[Jayboy1990]

I hope you are safe, this sounds very scary. 

We are only customers please call sky. 

Sky can be reached in the following ways;

From a Sky landline or mobile 150
or
From any other provider 0333 7591 018
When calling follow the guided instructions on the call and do not leave the call, just hang on until you eventually get answered. If you are sent a text message during the call and asked if you wish to leave the call answer with 'NO'.
You can get immediate help here 24/7 online - https://www.sky.com/help/home

[Jayboy1990]

You may need to get some pictures and send them in. 

[Bbb+bbb]

People were most helpful, but unfortunately no one else had had the problem. I therefore phoned sky and was helped by Jamie, who has now ordered me a replacement remote control. Sky want me to send the damaged one back so they can investigate it to see if there  is a fault .

[Anonymous · Accepted solution]

@Bbb+bbb  Wow that's scary hope it's just a very isolated incident, not that keen on going home tonight to find out my house burnt down due to a remote control! 😮