My sky has been cancelled

[Pintsizestu82]

My sky has been cancelled and I would like it put back on because i will be paying my bill on the 11th of march.

[Daniel0210]

@Pintsizestu82 

It doesn't work like that I'm afraid. Before reinstating your services Sky normally require payment in full and additionally the setting up of a new continuous payment method. If you are 2 or more weeks overdue you will also have to pay the next bill as well.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (this doesn’t apply for a Sky Mobile restriction though). Sky don’t normally allow payment plans or promises to pay and they will not respond to your calls whilst your services are still restricted unless you are fortunate enough to get through using a number unconnected to your account.

[GD1]

@Pintsizestu82  Sky don't do promise of payments, as per @Daniel0210   you need to pay what you owe and setup a new direct debit.

[KP2017]

Think yourself lucky. I can't leave until end of April. Cannot wait to make that phone call to cancel. 

[TechmanagerMal]

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@Pintsizestu82 wrote:

My sky has been cancelled and I would like it put back on because i will be paying my bill on the 11th of march.

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• As we are mostly customers on the forum we don't have access to your account, when was your bill due as from then you will already have been given  10 days before the service restrictions?

[KP2017]

Why has my previous reply been deleted?

[SKY1992bf]

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@KP2017 wrote:

Why has my previous reply been deleted?

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@KP2017 Most likely the dreaded spam filter has gobbled it up , don't worry it'll reappear at some point providing there was nothing inappropriate in it.

It happens to everyone occasionally 

[Mark39]

@KP2017 if you think your reply is helpful to the OP, you could try again.

[KP2017]

I thought maybe the forum or spam police deleted it 😂 

[Montana1977]

My sky bill is also due today but don't get paid till Wednesday will my internet stay on till then or not 

[SKY1992bf]

@Montana1977 if you normally pay via a continuous payment method and payment is due today then if first attempt fails Sky will automatically retry in 10 calendar days only if secured attempt fails will services be restricted 

so don't attempt to pay manually unless Sky requests you to do so.

[Montana1977]

@SKY1992bf I pay manually every month as sometimes I don't get paid near my bill date so do you think it will be restricted till this Wednesday 

[SKY1992bf]

@Montana1977 Has you don't have a continuous payment method setup I'm not sure what Sky's timeframe is therefore it could happen anytime 

all I can suggest is that you pay first thing Wednesday morning 

but beware if you do become restricted Sky will insist on you setting up a monthly continuous payment method before restoring service (there is no way round that afaik)