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This discussion topic is read only Discussion topic: My internet connection keeps dropping but the wireless is OK. The connection diagnostics keeps loopi

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This message was authored by: Kevinpb1950

Message posted on ‎07 Jan 2022 06:42 PM

My internet connection keeps dropping but the wireless is OK. The connection diagnostics keeps loopi

The Sky hub only has the power and wireless green lights, the internet keeps trying to connect, flashing orange but then drops out. The website keeps looping when in Connection Diagnostics so I can get nowhere.

any chance of speaking to a human being?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎07 Jan 2022 06:58 PM

Re: My internet connection keeps dropping but the wireless is OK. The connection diagnostics keeps l

Posted by a Superuser, not a Sky employee. Find out more

@Kevinpb1950 

 

Can you post your router stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: jamesn123

Message posted on ‎07 Jan 2022 11:11 PM

Re: My internet connection keeps dropping but the wireless is OK. The connection diagnostics keeps l

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kevinpb1950 

You can dial 150 from your Sky landline. 

If you have trouble getting through there I've flagged your post to Sky so look out for an email or message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎08 Jan 2022 08:24 AM

Re: My internet connection keeps dropping but the wireless is OK. The connection diagnostics keep...

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

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Message posted on ‎10 Jan 2022 08:39 AM

Re: My internet connection keeps dropping but the wireless is OK. The connection diagnostics keep...

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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