My experience with the new Sky Broadband Hub

[Highlinder]

If you are in the UK use the plug for your phone Where it says UK. Otherwise it is the Ire/Ita plug.

[Peter+o+brian]

I just want to know I put the purple cable in my sky but do not know what port do I put other end in router 

[Peter+o+brian]

Lan or wan or some other I'm in ireland thank you

[CyberFriday]

@Peter+o+brian  Sky on line help here, pick your hub type. Looks like purple on the hub is the vdsl connection for the internet. So other end is into to your telephone socket. Assuming you have the same router options as shown on the help page. 

https://www.sky.com/help/diagnostics/set-up-your-sky-hub/which-sky-hub-do-you-have

[Peter+o+brian]

Thank you so much solved

[Ams1902]

I changed back to Sky last October.  I did not realise at the time that with my Superfast package I would also be put on to VOIP for telephone calls.   In November I noticed that my broadband dropped out when my phone rang.  We don't use the landline for outgoing calls.  Now nearly 4 months down the line, having had 4 engineer visits, 3 hubs and numerous conversations with Sky agents, the problem remains.  The latest engineer advice is that it could be due to my low upload speed which is max of 1.3.  My download speed of about 20 is fine for what I need.   Anyone else had this issue?  Any thoughts and suggestions very welcome.  Thanks 

[TaipansEmporium]

Hi All,

I have had a lot of problems with Sky Broadband lately. Pixelating before clearing when streaming films and generally just lagging in performance. Running skys tests it says there is a problem and teh problem exists after going through their online reconnecting procedure. Its given a variety of reasons, recent bad weather etc, but the problem isn't clearing within the advised 7 days.

A while ago (a year or so?) I contacted Sky who ran through my set up with me and said given the number of devices we had connected we'd benefit from upgrading. So we upgraded to fibre max, which initially was better, but now its back where it and we have less devices conected to it.

I don't have one of these newer broadband hubs, but before I contact Sky, do people think this will actually improve things, assuming Sky will even give me one of these?

Thanks

[GNinga]

@TaipansEmporium presuming you have Sky Q, you are most likely suffering from its SSDP packet storm bug which goes thru cycles of decimating performance of your home internet. When you notice poor speeds, unplug sky Q to see if that makes a difference. Further details of others discussing the problem (including Sky saying they are working on a fix), see  

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-interfering-with-Wifi/td-p/3537302

[Raiz]

It's all very good but yet again another con of a money maker at £5 a month , surely if it is better shouldn't it just replace the old ones when they have trouble like I've had for ages , instead of just replacing like for like and still having the same trouble , why should we have to pay more to get the internet we are already paying for 😡

[TimmyBGood]

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@Raiz wrote:

why should we have to pay more to get the internet we are already paying for 😡

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ISP subscribers pay for internet arriving at the router: choosing to pay more for supposedly better WiFi is just that, a choice.  Personally I choose to invest in my own wireless hardware, because I also choose to believe ISPs shouldn't be expected to be very good at WiFi, and I know my own property rather better than they do...

[Rich55]

I have Sky 70mb fibre, I have just recontracted and they have added the broadband guarantee or whatever they call it.

As part of this they are sending me a new router/hub. 

I have several Smart type devices, Honeywell heating system, high end aquarium lighting with Internet connection, automated lighting. WiFi access point in workshop at the end of the garden. 

Sky Q with 2 mini boxes. 

The thought of having to reconfigure and set up all that lot again fills me with dread. So if I had to do it, I'd be changing over by changing ssid and WiFi password so that the change should be transparent.

Everything pretty much works as I want it at the moment, so I'm tempted not to change over, especially reading people's feedback on here.

Should I stay or should I jump?

I remember having big problems with Sky DNS server when Sky did a f/w update, and even once the issue was acknowledged and documented and there was a beta version of f/w that resolved the issue, trying to deal with sky support was a nightmare, I had to threaten to leave on the basis of breach of contract before I got it sorted, they told me there was no level 2 or support to put me through to. They told me they did not have any Internet access to Google the problem, it was pure **bleep** and very hard to deal with, even when I had found the fix. I don't want to go through that pain again! 

[CyberFriday]

@Rich55  If broadband boost is what you have signed up for

https://www.sky.com/help/articles/wifi-guarantee?DCMP=emc-skycom:na_boost_wifi

then you should consider whether you really need it. You say all your WiFi connected stuff works fine. If that's the case then you may not need the broadband boost as it's about WiFi speeds in your house. This is separate from your internet connection speeds. But if you are having WiFi connection or speed issues then broadband boost may be for you or if you plan to extend the range/coverage of your existing home WiFi. 

[Rich55]

I have hard wired my sky q box and mini boxes, and to extend my WiFi range I've put a WiFi access point in my workshop which obviously has a wire to it.

I don't have any problems as things stand, so I'm concerned about introducing problems. 

You think I'd be better off using my 14 days cooling off to cancel the broadband boost and return the new hub? 

[TimmyBGood]

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@Rich55 wrote:

You think I'd be better off using my 14 days cooling off to cancel the broadband boost and return the new hub? 

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Unless the other features of 'Broadband Boost' are a positive attraction, then yes: you'd be paying extra each month to address wireless coverage issues it sounds like you've already solved.

[Rich55]

Thankyou