My experience with the new Sky Broadband Hub

[Tyl3r99]

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@tarbat wrote:

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@Chrisee wrote:

@BirrBoy you can't jointhe testing as that phase is complete but the launch is thought to be very soon.

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Today. Press release says:

The next-generation Sky Hub

• Customers who upgrade to the Sky Broadband Boost service will receive a brand-new Sky Broadband Hub, designed with the latest generation of ultrafast technology[3] in mind, and built to address households’ ever-increasing connectivity needs.
• The new Sky Broadband Hub offers Sky’s most reliable home broadband service to date. Users can check their own speeds and connected devices online or through the My Sky app
• With a streamlined design, the Sky Broadband Hub features eight antennas that provide better WiFi coverage across different rooms and multiple floors.

Will those of us already on the Boost package automatically receive the new hub?

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Can you post the link to the press release? 

Looks like it's being released imminently. I literally just got super fast and boost... so hopefully I get this new router maybe I have to ask for it as soon as its live 

[tarbat]

it was an email from Sky's press office. Also at https://www.skygroup.sky/corporate/media-centre/articles/en-gb/WiFi-in-every-room-or-your-money-back...

[Tyl3r99]

Article says 6th Sept that package launches so fingers crossed 

[Chrisee]

@Tyl3r99 Already been asked and the advice is that to get the wifi guarantee customers will have to re-contract but there should be no issue for you to do that just extends the period by a few weeks.  

[Tyl3r99]

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@Chrisee wrote:

@Tyl3r99 Already been asked and the advice is that to get the wifi guarantee customers will have to re-contract but there should be no issue for you to do that just extends the period by a few weeks.  

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Yep I literally got my home move order done yesterday Haha 

[lettice]

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@tarbat wrote:

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@Chrisee wrote:

@BirrBoy you can't jointhe testing as that phase is complete but the launch is thought to be very soon.

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Today. Press release says:

The next-generation Sky Hub

• Customers who upgrade to the Sky Broadband Boost service will receive a brand-new Sky Broadband Hub, designed with the latest generation of ultrafast technology[3] in mind, and built to address households’ ever-increasing connectivity needs.
• The new Sky Broadband Hub offers Sky’s most reliable home broadband service to date. Users can check their own speeds and connected devices online or through the My Sky app
• With a streamlined design, the Sky Broadband Hub features eight antennas that provide better WiFi coverage across different rooms and multiple floors.

Will those of us already on the Boost package automatically receive the new hub?

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Oooh, nice find.

Would hope we do.

Would seem very unfair for us that have put ourselves into an 18month contract for Boost already and helped to iron out the initial buddy problems with it should be left behind.

[Chrisee]

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@tarbat wrote:

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@Chrisee wrote:

@BirrBoy you can't jointhe testing as that phase is complete but the launch is thought to be very soon.

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 says:Will those of us already on the Boost package automatically receive the new hub?

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Answer is apparently no you will need to recontract again to get the Wifi Guarantee and  the new hub. Launch is tomorrow on 6th September.

[tarbat]

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@Chrisee wrote:

Answer is apparently no you will need to recontract again to get the Wifi Gaurantee and  the new hub. Launch is tommorow on 6th September.

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What? Although I guess this is Sky's normal approach to it's existing customers 😞  I won't be re-contracting until I know whether Sky are likely to launch FTTP within the next month. I can't afford to tie myself into a new contract without the availability of FTTP.

[lettice]

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@Chrisee wrote:

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@tarbat wrote:

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Answer is apparently no you will need to recontract again to get the Wifi Guarantee and  the new hub. Launch is tomorrow on 6th September.

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Tomorrow is the 5th, Friday is the 6th.

[Chrisee]

@lettice you are of course correct ahead of myself there.

[Martyn4]

I thought I would ring up and just see if they know anything about it but the still seem to be clueless about it so will ring again on Friday

[Chrisee]

Hi @Martyn4  point them to https://www.sky.com/help/articles/broadband-boost think the rep you spoke to hadn't read their updates.

[Martyn4]

Ok sorted new router on its way £9:95 del 

[Chrisee]

@Martyn4 what are they charging you for the boost is the offer price of £2.50 /mth or the full £5.00? 

[Tyl3r99]

Wait all I'm getting from them is. Register your interest and we will be in touch. 

Not giving out a date or anything. 

Even when I send them the link of the article