My bill has gone up by over £40 a month!!

[Kev1234321]

I was on a new package after I renewed I think at the beginning of the year and now I've all of a sudden lost my discounts and my bill is huge!! What can I do? I said I never wanted to pay this much when I started again. I've just built my own package online for a new customer and I can get loads and better internet speeds for £97 a month!! 

[TechmanagerMal]

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@Kev1234321 wrote:

I was on a new package after I renewed I think at the beginning of the year and now I've all of a sudden lost my discounts and my bill is huge!! What can I do? I said I never wanted to pay this much when I started again. I've just built my own package online for a new customer and I can get loads and better internet speeds for £97 a month!! 

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• You need to discuss a new minimum term discount with Sky perhaps the Message option here - https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

[caesarome]

What do your future bills show as the price being:

https://www.sky.com/manage/bill/future

If they are also showing this price then give Sky a call about this.

[brianholt · Accepted solution]

@Kev1234321 where is the increase looking back at previous bills ? Have discounts ended ? Have sime of the discounts been for 6 months say ? If you believe this is still wrong call sky. 

[Kev1234321]

Yes discounts have ended but it should of been longer than 6months. 

[Kev1234321]

June July bill was £103 then latest is £146 and future bill is £149!!!

[Daniel0210]

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@Kev1234321 wrote:

Yes discounts have ended but it should of been longer than 6months. 

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@Kev1234321 In that case it's time to ring Sky to discuss and if necessary renegotiate new discounts.