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This discussion topic is read only Discussion topic: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eurospo

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This message was authored by: Dave+BK

My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eurospo

When I press the select button or the red button on sky sports I can no longer receive sport in UHD. I can however still get cinema films in UHD and the olympics in UHD on Eurosport. Please can you advise how to fix my settings are set to UHD. I have the 2GB sky Q box 

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This message was authored by: GD1

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Posted by a Superuser, not a Sky employee. Find out more

@Dave+BK   A Reboot usually cures most issues, have you tried this 1st?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: MightyQuinn

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dave+BK   Have you tried via Sports -> Featured or particular sport?

This message was authored by: nigea99

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Posted by a Superuser, not a Sky employee. Find out more

hi @Dave+BK what are you trying to get on UHD ?

 

with the Olympics being in UHD I think one of the channels available is in use, reducing the amount of other coverage - so it may just be possible that what you are looking for isn't actually availble to anyone

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This message was authored by: Dave+BK

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Hi - I have completed a reboot and still not working. Thank you

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This message was authored by: Dave+BK

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Hi I am trying to watch the hundred cricket in uhd. In the past I just press the select button or red button and it loads up UHD. That is not working now

This message was authored by: nigea99

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dave+BK probably because I don't think they are boradcasting it in UHD - I think there have been other discussions on this

This message was authored by: Rhonny

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

@Dave+BK

You can only access UHD when UHD is available. The Hundred is not in UHD at the moment. 

This message was authored by: nigea99

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Posted by a Superuser, not a Sky employee. Find out more

The next showing of the The Hundred in UHD looks like it might be Monday 

 

All the show listings for me prior to Monday are showing as HD but show as UHD for Mon  to Weds (Thursday & next Friday look as if they might be only HD again) 

This message was authored by: trevforum

Re: My UHD option for sky ports channels has stopped working . I can still get Cinema in UHD and Eur

Posted by a Superuser, not a Sky employee. Find out more

The olympics and F1 are using the available two UHD channels this weekend.

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