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This discussion topic is read only Discussion topic: The download option on my sky q box doesnt show up when im on demand?

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I go to watch sky on demand and I can't the download option isn't available and it tells me I need to upgrade but I don't k ow to what?

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Hi @Reece3091 Are you trying to download something in HD without a HD subscription?

A quick power reboot of the Main box fixes most glitches.

Welcome to the Sky Community Forum

I changed it to SD, HD and UHD and still nothing iv rebooted the box twice still nothing

@Reece3091 wrote:
I go to watch sky on demand and I can't the download option isn't available and it tells me I need to upgrade but I don't k ow to what?

If you call Sky and ask for a system refresh on your Q box it might resolve it, it's a known error I'm afraid.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

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