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This discussion topic is read only Discussion topic: My Sky Q Box controller is failing

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This message was authored by: Ray+Ouldcott

Message posted on ‎07 Sep 2021 10:42 AM

My Sky Q Box controller is failing

the Controller buttons are sticking so it is unstable 

i need to find a replacment help

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Superuser
This message was authored by: Daniel0210

Message posted on ‎07 Sep 2021 10:43 AM - last edited: ‎07 Sep 2021 10:45 AM

Re: My Sky Q Box controller is failing

Posted by a Superuser, not a Sky employee. Find out more

@Ray+Ouldcott Before purchasing a new one perhaps gently clean the buttons on your current remote.

https://www.sky.com/help/diagnostics/sky-q-remotes/fix-remote-problems

may also help.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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This message was authored by: fizzdisco

Message posted on ‎07 Sep 2021 10:44 AM

Re: My Sky Q Box controller is failing

@Ray+Ouldcott wrote:

the Controller buttons are sticking so it is unstable 

i need to find a replacment help

You can buy a new one from many supermarkets or online retailers, or directly from Sky themselves. 

You can also try requesting a replacement from Sky by ringing them. You may be charged for it but worth asking anyway. 

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This message was authored by: MightyQuinn

Message posted on ‎07 Sep 2021 10:45 AM

Re: My Sky Q Box controller is failing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ray+Ouldcott   For a free replacement you need to telephone Sky. The best number to call can be found in your My Sky App.

Welcome to the Sky Community

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