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This message was authored by: carol+costa

Message posted on ‎07 Sep 2021 10:24 AM

Netflix Add On not 4K

I had the multi-screen 4K signature directly with Netflix and now that I have the ad-on with Sky my Netflix plan changed to bacic!

How can I get it back to 4K?

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Message posted on ‎07 Sep 2021 10:26 AM

Re: Netflix Add On not 4K

@carol+costa wrote:

I had the multi-screen 4K signature directly with Netflix and now that I have the ad-on with Sky my Netflix plan changed to bacic!

How can I get it back to 4K?

You need to have UHD & HD as part of your Sky package and the Ultimate TV add-on. Do you have all those?

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Message posted on ‎07 Sep 2021 10:42 AM

Re: Netflix Add On not 4K

Posted by a Superuser, not a Sky employee. Find out more

Hi @carol+costa   Extract from https://www.sky.com/help/articles/netflix-faqs

What Netflix plan is included with Ultimate TV? Can I change my plan?

  • Ultimate TV includes the Netflix Basic plan (1 screen + SD) as standard
  • You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack
  • You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first)

Welcome to the Sky Community

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This message was authored by: TimmyBGood

Message posted on ‎07 Sep 2021 10:46 AM

Re: Netflix Add On not 4K

Posted by a Superuser, not a Sky employee. Find out more

@carol+costa 

 

  • Ultimate TV includes the Netflix Basic plan (1 screen + SD) as standard
  • You can upgrade to Netflix Standard (2 screens + HD) by adding the HD pack
  • You can upgrade to Netflix Premium (4 screens + UHD/HDR) by adding the Ultra HD pack (requires the HD pack first)

https://www.sky.com/help/articles/netflix-faqs#q-help 

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