Mine is going back

[Ger7]

@michaelgale1 Have you set it back yet?

What was the process, what was Sky's reaction if you spoke to someone?

Going to give mine another week or so incase there is a huge software update that might help. For me at the moment it's not worth the move from Q. Now thinking of a new TV, soundbar and good old Q.

[shep567]

Probably going to get flamed, however when I went through this with sky rep,  he went through twice that it was not the same as sky q and had limitations compared to that og sky q.

e.g the recordings cannot record bout there was an alternative the famous playlist,  no series link either,  and reduced channel list at the moment.  Even repeated it when going through the buying process.  Did the online buying t and c go through the same i wonder...

[LGUser]

---

@shep567 wrote:

Probably going to get flamed, however when I went through this with sky rep,  he went through twice that it was not the same as sky q and had limitations compared to that og sky q.

e.g the recordings cannot record bout there was an alternative the famous playlist,  no series link either,  and reduced channel list at the moment.  Even repeated it when going through the buying process.  Did the online buying t and c go through the same i wonder...

---

No series link? How do you set it to keep track of series?

I have seen the channel list and the only one of the missing channels that would be a bother is no CNN.

[Melancholic]

@shep567 

When you add something to your playlist, it automatically adds a series link if it's part of one.

TV Guide and Playlist 

[SimonW]

---

@Ger7 wrote:

@michaelgale1 Have you set it back yet?

What was the process, what was Sky's reaction if you spoke to someone?

Going to give mine another week or so incase there is a huge software update that might help. For me at the moment it's not worth the move from Q. Now thinking of a new TV, soundbar and good old Q.

---

I'm not sure its worth waiting. Most of the big problems are never going to get fixed in 2 weeks as they are related to things that might be outside their control until the next time the deals come to be negotiated with the channels. You may as well just return it, get a new setup and then wait for the inevitable 'puck' only system when they think enough bugs are out of it to try and get as many Sky+ and Q customers to switch (as I'm pretty sure this gives them way more flexibility when it comes to future broadcasting standards and cheaper than having to have the satellite capacity and most likely also easier to get channels to agree to do higher-quality versions) and the FTTP rollouts that Openreach, virgin and all the alt-nets are putting in at a rate of knots making it more accessiable.

Mind you the return process isn't the best, took an age on the phone for me, my premium features on glass got turned off right away (Sky and access to UHD) but they kept all the standard sky channels running and Q wasn't turned back on. They are picking it up today so hopefully Q gets reenabled once that's picked up but not holding my breath

[Ger7]

Thanks for this @SimonW 

Did  Q come back on when they switched off the glass sevice ie. did you have a break in Sky service? What are thay now charging you for Q, are you on the same deal as before if you had discounts?

Finally, how many days layer did Panther come to pick it up?

[nogimmix]

@SimonW 

Really Sky should reactivate your Sky Q account once they have deactivated Sky Glass as you/we should not be without premium Sky channels etc and have continuity so the you/we are not further impacted by Sky's unfinished new product we want to return.

Also, Sky should put the Q customers back on there original packages, discounts included, as a goodwill gesture, though I will hold my breath on this.

[Kevin+j+v]

@Chrisee  Shall we now list the disadvantages?

Live sport 90 seconds behind sky q

reduced channel listing

dark picture on uhd on the glass tv

no series link

paying sky to basically forward you to itv Catchup or iPlayer.

if your internet is slow/overused stuttering picture 

tv listing missing certain programs 

I'll stick with q thanks👍

[Guisey]

This is exactly where I'm at. I called sky today to return it, said someone would be in touch 24-48 hours...I'm actually off out now to look at TVs and sound bars 

[Anonymous]

Just off the phone to Sky (surprisingly enough, not that long a wait).

Panther had cancelled my delivery (on my request) on the 21st after I'd spoken with Sky the previous day and it was showing as RTS (Return to Stock).

This should have triggered a refund process at Sky's end but for some reason they still had it as a pending delivery job. They've had to pass it on to the back office people to cancel completely which will (hopefully) finally start a full refund process (I paid upfront + the next day delivery fee).

I'll keep an eye on my account package page but it could take 24-48 hours to take effect.

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

My Q is due renewal next May and I think they've already helped me decide as to what to do next.

[Chrisee]

@Kevin+j+v sounds like a sensible decision for you. i must have missed where Sky or anybody said you had to change. Different people different needs so different choices.

[svander1]

I took delivery of GLASS on Thursday last week and called on Friday to arrange for return as all positives were outweighed by negatives in my opinion.  I'm an early adopter of all SKY technology and know what I am looking for.  Although coming from OLED I understood that this would be a downgrade in picture quality, but the fact that I was moving my living room around made this an interesting opportunity due to cables no longer being needed.  The sound on this TV is brilliant.    I'll not bother going into detail about the rest of my issues as the forum has touched on those.  I want to highlight my journey to return to SKYQ. 

When you enable GLASS, your Q account is stopped.  However, when I called on Friday cancel Glass and to re-instate my Q, SKY were very interested in feedback, but cancellation was easy.  Re-instating SKY Q took a bit longer, but had to be done on the phone - its not automatic.  Ultimately you are getting a new contract!  The lady said she had to call me back on Saturday afternoon to enable the return to Q.   And before this time your Q box is just showing terresterial TV, no movies, sport, ondemand, apps, nothing and Glass was cancelled instantly.  Even Netflix was disabled.  But I understand the process. 

The lady did call on Saturday and arranged the new 18 month contract (£22 cheaper than what I was paying per month- contract was due for renewal in January), all working again, and all my recordings and series links were still in place!  I didn't have to pay any admin fees, but they kept saying that these one-time charges were being waived due to my diamond status.  Enabled Netflix again, and I was good to go again.  PS: Any costs that you have had for buying PUCKs or anything are also being refunded.   I've also arranged for an engineer to come and re-locate my box for £60, it's going to an internal wall, so will need new cables.

They will pick up my GLASS next monday.  Just need to take photos of it to prove that it's not damaged, as PANTHER will pick it up and I wonder what box they will have with them to do that.  The 65" TV is massive and heavy.  For the overall experience, no harm done, it just wasn't for me.  Glad to hear some people are happy with it.

[Ger7]

Thanks for all the updates above.

Exactly the same reasons for me as some of the posts and well listed on this forum.

The software and playlist issues will no doubt be ironed out over the coming months, but too late to freely cancel. Missed CNN more than I thought and the also ability to quickly scan up and down the channels without having to wait for each one to load.

The other deciding factor for me is the contant buffering on all pucks and sometimes on the Glass TV even on HD 'streams' when it's the only thing using the internet - my mediocre 22-25Mbs can't handle this format even though I could stream 3 simultaneous Netflix viewing on multiroom previousy. Also, even though I complained about it many times the Sky Q network mesh must have helped me to secure a proper signal from one box to the other for my 3 multirooms.

The Glass TV has made me realise how crap my 2016 Panasonic has become and how I'd got used just ok sound through the Sky soundbox (remember that?) - so will probalby need so spend more than the £1000 paid for Glass for picture and sound quality.

It will be easier fo me to be around to accept pick-up next week so holding back for now.

Original contract with Q was till January - will see what becomes of that.

[ray07]

Are you aSky Groupie.

[Laing1]

---

@ray07 wrote:

Are you aSky Groupie.

---

@ray07 whom are you asking ???