This discussion topic is read only Discussion topic: Lost Local News.

This message was authored by: lostbloke · ‎30 Jul 2021

Hi,

This lunch time, while watching the itn news, the screen blanked out , with a lost signal message. I tried other channels and they were the same. I followed the on screen help pages and restarted my Q box, which did no good. I left the room, came back later and the picture was back. Ony now Icannot view my local news, my area is south west but I'm getting Central news. I tried restarting my box by unplugging it, but it still shows the wrong area. Any ideas please?

Regards

This message was authored by: GD1 · ‎30 Jul 2021

@lostbloke If it's ITV SD then some SD regions have been closed, there is a post about this on the forum. https://helpforum.sky.com/t5/Sky/Sky-SD-wrong-ITV-region/m-p/3735784#M122567

If you have HD then you should get the correct HD region.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: lostbloke · ‎31 Jul 2021

Thanks for that.

You were right, on the TV Guide, ITV HD was missing. Why I lost the channel I was watching when the signal stopped I don't know.

I unplugged my box overnight, this morning all is back to normal.

Regards

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Lost Local News.

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