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This discussion topic is read only Discussion topic: It looks like we are having a problem with your request

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This message was authored by: frandles

Message posted on ‎27 Jul 2021 10:43 AM

It looks like we are having a problem with your request

Im getting the following error when trying to watch something on the planner

 

We recently downgraded our package, would this have anything to do with it?

 

ThanksIMG20210727103736.jpg

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This message was authored by: frandles

Message posted on ‎31 Jul 2021 11:01 AM

Re: It looks like we are having a problem with your request

Any chance of a reply?


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Message posted on ‎31 Jul 2021 11:05 AM - last edited: ‎31 Jul 2021 11:07 AM

Re: It looks like we are having a problem with your request

Posted by a Superuser, not a Sky employee. Find out more

Hi @frandles   Just in case you are not aware we are only customers like you on here helping other customers. It may be better to contact Sky by telephone. Note telephone are blocked on this community.

 

Edit: Sorry I see that you have already been given a number to call.

Welcome to the Sky Community

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Message posted on ‎31 Jul 2021 11:50 AM

Re: It looks like we are having a problem with your request

@frandles wrote:

Any chance of a reply?


  •  You could try refreshing the viewing card.

  •  

    Go to Settings - System Info - viewing card number and click on setup.

    Click on ....... trigger a callback

    This initiates a refresh signal being sent to the Q box, it can take a while.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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Message posted on ‎31 Jul 2021 12:02 PM

Re: It looks like we are having a problem with your request

Posted by a Superuser, not a Sky employee. Find out more
@frandles wrote:

Any chance of a reply?


@frandles why not just call the number on screen and speak to Sky 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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