Landline fault

[brifd]

Our landline has suddenly decided to have no dial tone.

If someone rings me they say it rings their end but nothing happens here.

Broadband seems to be working fine.

Done all the checkers and tips,still nothing.

[Daniel0210]

@brifd 
If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand, or if they have to get permission to dig up roads.

To hopefully get this resolved I’ve escalated your post to Sky and they may get in touch with you later about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thank you for escalating this. We have now sent brifd an invite to chat 🙂