Being charged for Sky Talk and not even got a landline phone

[kgooding28]

Good Evening All,

So I have just looked at my sky bill that is due to be paid soon. I noticed that it is very high this month (£145) and that last month it was £101. 

When I looked further into the bill, I noticed that I was being charged £81.05 for "charged calls". When I saww that I was angry as I don't own a landline phone and have not owned one since 2018. 

Is anyone able to help me with this problem, as christmas is around the corner now and this isn't best time or fair to me. 

Kind Regards,

Karen.

[GD1]

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@kgooding28 wrote:

Good Evening All,

So I have just looked at my sky bill that is due to be paid soon. I noticed that it is very high this month (£145) and that last month it was £101. 

When I looked further into the bill, I noticed that I was being charged £81.05 for "charged calls". When I saww that I was angry as I don't own a landline phone and have not owned one since 2018. 

Is anyone able to help me with this problem, as christmas is around the corner now and this isn't best time or fair to me. 

Kind Regards,

Karen.

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Do you have broadband with Sky at all?  If you do you will have a Landline that can make calls.

[kgooding28]

I do have Sky broadband. However, the bill is saying that I have called various local numbers through the landline. The issue I have is that we don't have a landline phone plugged in and have had one since 2018, as that was what my dad used to contact me before he died in 2018.

[Highlinder]

@kgooding28Are all these calls to the same number?

[kgooding28]

No they are from two/three different numbers.

[Highlinder]

@kgooding28Are the calls for long periods of time or just short few second calls?

[kgooding28]

One of the calls acoording the bill is over an hour. The rest are under one minute. I'm just so confused by this, as this doesn't make any sense to me that I'm getting charge for something I haven't used. According to the bills the calls were taken over seven day period. 

[Highlinder]

@kgooding28 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will now be tomorrow morning.

You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[kgooding28]

Thank you for your help this evening. 

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Mborgi]

On February  2022 sky they charged me 75.10 for calling  and I didn't made any call and I don't have a handset in my flat since 5 years

[Daniel0210]

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@Mborgi wrote:

On February  2022 sky they charged me 75.10 for calling  and I didn't made any call and I don't have a handset in my flat since 5 years

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@Mborgi 

Have you contacted Sky since?

[Mborgi]

Long time more then 7 years 

[Daniel0210]

@Mborgi 

No, I mean since the bill landed