Issue

[Kille2021]

Trying to do this and it's saying details not correct when they clearly are any advice?

 

 

[caesarome]

@Kille2021 

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Kille2021]

Hi,

a blue bubble didn't appear can someone advise what's happening please 

[Mark39]

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@Kille2021 wrote:

a blue bubble didn't appear can someone advise what's happening please 

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I've re-escalated your post, so keep an eye open during today. You should also receive an email or private message inviting you to chat online.

[Kille2021]

So I had the blue bubble appear and the person left the chat after saying they would leave it open and it's saying my account is already linked but won't work

[Mark39]

If the chat bubble is still open, you can still respond to explain that the problem isn't fixed (if that's what you're saying).

If the chat bubble has closed, it might be best to give Sky a call.

[Kille2021]

I was told the chat would be left open for 48 hours but straight away it was closed if it was still open id use it I'd appreciate if another could be opened as I work and  don't have time to phone

[Mark39]

I'll let Sky know.

[Lisa-P1987]

Hi there @Kille2021 our chat is still active with you, we last sent a message at 6.23pm last night. 

[Kille2021]

Hi the chat might still be open but the blue bubble is away so I can't access it

[SKY1992bf]

@Kille2021  the bubble can appear bottom left, centre or bottom right of the screen 

if you can't see it in either of these positions then logout of the forum and try clearing your browser cache history and log back in again and see if that works 

[TechmanagerMal]

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@SKY1992bf wrote:

@Kille2021  the bubble can appear bottom left, centre or bottom right of the screen 

if you can't see it in either of these positions then logout of the forum and try clearing your browser cache history and log back in again and see if that works 

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• Just to add, or use another device or Private Mode.

[Kille2021]

Okay so I did this but it doesn't come up with a blue bubble I get this when I put my details in and it says already linked but it's not and nothing happens 

 

[SKY1992bf]

@Kille2021  just to confirm that you cannot see the blue bubble anywhere across the bottom of the screen when on the forum (it will only appear when on the forum nowhere else)

[caesarome]

It is here the blue bubble should be at the bottom of the screen:

https://helpforum.sky.com/t5/Account-Billing/Issue/m-p/3779120#M109733