Issue

[Ellie84829292]

Hi I'm just wondering if this is right. I moved home in February, I ordered sky broadband and tv. When the engeneer arrvied I already had my viewing sky card but didn't have a box through the post, I cancelled my tv and kept the broadband but I didn't receive the box. On my account it says 'tv and broadband' still. Is this right to not have the box when I have a card?

[Mark39]

Are you being billed for Sky TV?

[Ellie84829292]

I'm not sure but it's giving me options to watch sky go and change the pin for the sky remote that I do not have. 

[caesarome]

You can see your Sky bill here:

https://www.sky.com/manage/bill/

A Sky Go pin can be set here:

https://www.sky.com/manage/tv/manage-devices/change-pin

If you are still being billed for the TV how did you cancel, did you call Sky and if so did you get email confirmation that this had happened ?