Internet Outage

[Debsy49]

During outage due to storm Eunice we have been without internet via our broadband for 8 days. I have been using 4G but this has used 7gb of my Sky piggy bank saved data. Sky gave me 2GB but what about the rest and what about some compensation for those trying to work from home. Service was restored last night thankfully

[63johnw]

Hi @Debsy49  give sky a call on 150 and discuss it with them, this is mainly a customer to customer forum with no account access. 

[GD1]

@Debsy49  Sky don't compensate for loss of service due to working from home, you are using a domestic broadband service.  This does not give you any higher priority or compensation levels.

If the outage was due to weather then you may not even be entitled to any compensation at all.

If working from home is important then either pay for  abusiness line which costs more or ensure you have an adequate 4G backup it your own expense.

[Debsy49]

The man I spoke to during the outage said we would be compensated. I love the stance people take of. "Tough. You should have enough data". Typical of todays world

[TechmanagerMal]

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@Debsy49 wrote:

During outage due to storm Eunice we have been without internet via our broadband for 8 days. I have been using 4G but this has used 7gb of my Sky piggy bank saved data. Sky gave me 2GB but what about the rest and what about some compensation for those trying to work from home. Service was restored last night thankfully

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• The auto compensation details are here - Customer Auto-Compensation | Sky Help | Sky.com

[Highlinder]

@Debsy49When you spoke to Sky did they book an engineer to deal with your broadband outage?

[cookiemonsteruk]

@Highlinder 

Anyone know if the storms have been declared circumstances beyond our reasonable control and wouldn't that be the main escape clause

[Highlinder]

@cookiemonsterukI have not heard anything about that being given as an excuse as a get of jail free card.