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26 Feb 2022 09:04 AM
During outage due to storm Eunice we have been without internet via our broadband for 8 days. I have been using 4G but this has used 7gb of my Sky piggy bank saved data. Sky gave me 2GB but what about the rest and what about some compensation for those trying to work from home. Service was restored last night thankfully
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26 Feb 2022 09:05 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Debsy49 give sky a call on 150 and discuss it with them, this is mainly a customer to customer forum with no account access.
26 Feb 2022 09:14 AM
Posted by a Superuser, not a Sky employee. Find out more@Debsy49 Sky don't compensate for loss of service due to working from home, you are using a domestic broadband service. This does not give you any higher priority or compensation levels.
If the outage was due to weather then you may not even be entitled to any compensation at all.
If working from home is important then either pay for abusiness line which costs more or ensure you have an adequate 4G backup it your own expense.
26 Feb 2022 09:34 AM
The man I spoke to during the outage said we would be compensated. I love the stance people take of. "Tough. You should have enough data". Typical of todays world
26 Feb 2022 10:07 AM
@Debsy49 wrote:During outage due to storm Eunice we have been without internet via our broadband for 8 days. I have been using 4G but this has used 7gb of my Sky piggy bank saved data. Sky gave me 2GB but what about the rest and what about some compensation for those trying to work from home. Service was restored last night thankfully
26 Feb 2022 10:18 AM
Posted by a Superuser, not a Sky employee. Find out more@Debsy49When you spoke to Sky did they book an engineer to deal with your broadband outage?
26 Feb 2022 10:21 AM
Posted by a Superuser, not a Sky employee. Find out more
Anyone know if the storms have been declared circumstances beyond our reasonable control and wouldn't that be the main escape clause
26 Feb 2022 10:22 AM - last edited: 26 Feb 2022 10:23 AM
Posted by a Superuser, not a Sky employee. Find out more@cookiemonsterukI have not heard anything about that being given as an excuse as a get of jail free card.
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