This discussion topic is read only Discussion topic: I've been cut off

This message was authored by: Nadia22 · ‎27 Oct 2022

Good morning.

I've been disconnected even though I have no outstanding arrears and paid my bill last week. I can't even get through to anyone to talk to to resolve this.

This message was authored by: GD1 · ‎27 Oct 2022

@Nadia22 For your services to have been disconnected there must have been an unpaid bill, have you checked your bank statements to see if payment was ccollected.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: TechmanagerMal · ‎27 Oct 2022

@Nadia22 wrote:
Good morning.

I've been disconnected even though I have no outstanding arrears and paid my bill last week. I can't even get through to anyone to talk to to resolve this.

Did you make a manual payment too close to your billing date to stop the normal method attempting to take the payment?

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

This message was authored by: Nadia22 · ‎27 Oct 2022

I made a manual payment on the 19th October, it would have had plenty of time to go through, also my account says that I'm still connected.

This message was authored by: caesarome · ‎27 Oct 2022

@TechmanagerMal wrote:

Did you make a manual payment too close to your billing date to stop the normal method attempting to take the payment?

Making a manual payment close to the billing date would not prevent the bill from being taken from the method on file infact the opposite might happen.

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This message was authored by: TechmanagerMal · ‎27 Oct 2022

@caesarome wrote:
@TechmanagerMal wrote:
Did you make a manual payment too close to your billing date to stop the normal method attempting to take the payment?
Making a manual payment close to the billing date would not prevent the bill from being taken from the method on file infact the opposite might happen.

I thought that if the OP knew the normal payment method would fail (due to lack of funds), then they may have made a manual payment to avoid the failure and made it too near the billing date.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

This message was authored by: Mark39 · ‎27 Oct 2022

@Nadia22 wrote:

I made a manual payment on the 19th October, it would have had plenty of time to go through, also my account says that I'm still connected.

What makes you think you've been disconnected, then? Is Sky Broadband the service you ha e from Sky? I'm wondering if there's a fault, rather than your service being restricted by Sky.

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