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Discussion topic: I've been cut off
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Message posted on 27 Oct 2022 07:13 AM
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I've been cut off
Good morning.
I've been disconnected even though I have no outstanding arrears and paid my bill last week. I can't even get through to anyone to talk to to resolve this.
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Message posted on 27 Oct 2022 07:24 AM
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Re: I've been cut off
@Nadia22 For your services to have been disconnected there must have been an unpaid bill, have you checked your bank statements to see if payment was ccollected.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 27 Oct 2022 10:18 AM
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Re: I've been cut off
@Nadia22 wrote:Good morning.
I've been disconnected even though I have no outstanding arrears and paid my bill last week. I can't even get through to anyone to talk to to resolve this.
Did you make a manual payment too close to your billing date to stop the normal method attempting to take the payment?
Message posted on 27 Oct 2022 10:21 AM
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Re: I've been cut off
I made a manual payment on the 19th October, it would have had plenty of time to go through, also my account says that I'm still connected.
Message posted on 27 Oct 2022 10:21 AM - last edited: 27 Oct 2022 10:22 AM
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Re: I've been cut off
@TechmanagerMal wrote:
Did you make a manual payment too close to your billing date to stop the normal method attempting to take the payment?
Making a manual payment close to the billing date would not prevent the bill from being taken from the method on file infact the opposite might happen.
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Message posted on 27 Oct 2022 10:48 AM
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Re: I've been cut off
@caesarome wrote:
@TechmanagerMal wrote:Did you make a manual payment too close to your billing date to stop the normal method attempting to take the payment?Making a manual payment close to the billing date would not prevent the bill from being taken from the method on file infact the opposite might happen.
I thought that if the OP knew the normal payment method would fail (due to lack of funds), then they may have made a manual payment to avoid the failure and made it too near the billing date.
Message posted on 27 Oct 2022 11:42 AM
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Re: I've been cut off
@Nadia22 wrote:
I made a manual payment on the 19th October, it would have had plenty of time to go through, also my account says that I'm still connected.
What makes you think you've been disconnected, then? Is Sky Broadband the service you ha e from Sky? I'm wondering if there's a fault, rather than your service being restricted by Sky.
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