I returned my sky box plus sky q mini box and have got email to say I’m being charged for non return

[Big+bird23]

They are charging me for non return of equipment, don't understand 

[TechmanagerMal]

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@Big+bird23 wrote:

They are charging me for non return of equipment, don't understand 

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• There seem to rather too many of these lately, you will have to call Sky with proof of posting if you have it.

[whiteonline]

@Big+bird23 I have escalated this with Sky, so hopefully you'll hear from them soon.

[Big+bird23]

Phoned sky and problem was resolved, thankfully 

[ADVISEMEPLS]

Hi , I posted my Q Equipment 30th Aril 2021. Sky have said they did not receive the equipment and I cannot locate my Post Office Receipt/proof of posting. They have gone into my bank account and taken  £144 out ,which has wiped me out. If the label is Sky's own tracking, how can they say they have not received it with or without proof of posting. Any advice on the next steps I can take to get my money back would be greatly appreciated. Thanks in advance

[GD1]

@ADVISEMEPLS  Have you spoken to Sky becuase other than that I'm not sure what the forum can do.  

Do you have proof of posting, have you provided this to Sky?

[Daniel0210]

@ADVISEMEPLS What have Sky told you?

[bob1234]

@ADVISEMEPLS I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you.

[ADVISEMEPLS]

Thanks for your reply. 

Ive tried calling but due to Covid issues, they are very busy which is perfectly understandable, but  with no live chat it's been pretty hopeless trying to get through. Hopefully someone will be able to help.   Thanks again

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[ADVISEMEPLS]

Thanks for your reply. 

Ive tried calling but due to Covid issues, they are very busy which is perfectly understandable, but  with no live chat it's been pretty hopeless trying to get through. Hopefully someone will be able to help.   Thanks again

[ADVISEMEPLS]

Nothing so far, (contact issues ). just that they havent received the equipment and took the money. Someone from the Community has kindly escalated this for me, so fingers crossed they will contact me and hopefully rhelp me to rectify this. 

[bob1234]

@ADVISEMEPLSYou should get a mail through the Sky system, don't try to reply to it as it is only usually telling you to use the chat.

You should get a blue blob bottom right of your screen to click on and chat to Sky.

[ADVISEMEPLS]

Hi,

Just wanted to let you know Sky have just contacted me.  They are inundated at the moment,  so  quite surprised and very pleased  they contacted my so quickly. The Tech Advisor was great and is looking into it for me.  Thank you for taking the time to reply/help me, I've been so worried. You take  care and have a good day

[Hello+Sam+E]

Proof that it was posted!

[bob1234]

@Hello+Sam+E  unfortunately that will not help as you are posting on a customer forum and not contacting Sky, you need to phone them.

[caesarome]

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@Hello+Sam+E wrote:

Proof that it was posted!

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Are you saying @Hello+Sam+E that Sky have told you that you are going to be charged for not returning it because if they have we can alert Sky about your post so they can sort it but you need to clear up what is happening first.