This discussion topic is read only Discussion topic: I’m trying to call sky but no one will help

This message was authored by: Envermarum · ‎22 Aug 2021

I am being over charged every month since I changed my subscription. My bill is over £160 every month now. I am fuming. I can't get hold of anyone at sky ever. My bill hasn't been paid as I don't want to keep over paying. I need help now.

This message was authored by: caesarome · ‎22 Aug 2021

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by: GD1 · ‎22 Aug 2021

@Envermarum If your bill hasn't been paid and your services have been restricted Sky won't talk to you until the balance is paid and a new Direct Debit setup. Stopping payment as you have means you have no route to speak to Sky as you found out to your cost.

As per @caesarome your post has been escalated so you won't need to call them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Envermarum · ‎22 Aug 2021

So what do I do now just wait to be contacted by Sky or what? @GD1 @caesarome

This message was authored by: Mark39 · ‎22 Aug 2021

@Envermarum wrote:

So what do I do now just wait to be contacted by Sky or what? @GD1 @caesarome

The link @caesarome posted explains how it works

This message was authored by: Daniel0210 · ‎22 Aug 2021

@Envermarum Yes. Read the link from @caesarome

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎22 Aug 2021

@Envermarum A sky advisor should reach out to you via email within the next 24/48 hours so keep checking your email regularly

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This discussion topic is read only Discussion topic: I’m trying to call sky but no one will help

I’m trying to call sky but no one will help

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