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Discussion topic: I can't record and watch different channels on Sky+

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This message was authored by Marc2020 This message was authored by: Marc2020

I can't record and watch different channels on Sky+

Hello! I've had sky+ for years and all of a sudden I cannot record one channel and watch another. I have two inputs going into the box.

 

I've Rebuilt the box using Sevices/001 and tried switching single feed mode on/off and neither works. I've tried taking out both the inputs and screwing them back in, and still there's an issue.

 

Any help would be much appreciated.

 

Many thanks!

 

PS, hope you're keeping well during this difficult time!

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This message was authored by caesarome This message was authored by: caesarome

Re: I can't record and watch different channels on Sky+

Posted by a Superuser, not a Sky employee. Find out more

If you have two inputs going into the box then the single feed mode needs to be set to off.

 

What are your signal strengths like, this can be found via services > settings > signal. The white bars need to be at least half way across on both inputs.

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This message was authored by Phil.cpfc This message was authored by: Phil.cpfc

Re: I can't record and watch different channels on Sky+

Hello,

 

I've got the same issue as the original post... Have had Sky+ for years & then recently i cannot record 1 channel whilst watvhing another?

Have done a full reset on the box & have ensured both inputs are in at the back of the box.

 

Have seen the suggested reply about making sure the 'single feed mode' is switched to off... how would i do this?

All my signal strengths are pretty much at full white bars.

Thanks,

This message was authored by caesarome This message was authored by: caesarome

Re: I can't record and watch different channels on Sky+

Posted by a Superuser, not a Sky employee. Find out more

@Phil.cpfc wrote:

 

Have seen the suggested reply about making sure the 'single feed mode' is switched to off... how would i do this?


Help here on this @Phil.cpfc 

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Marc2020
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This message was authored by Marc2020 This message was authored by: Marc2020

Re: I can't record and watch different channels on Sky+

Ah, this is helpful. Thank you. My output for input 2 has dropped to zero. Sounds like I might need an engineer to come out. Is this what you would suggest? It seems from similar issues this is the only option...

 

thank you again for your help. 

This message was authored by Phil.cpfc This message was authored by: Phil.cpfc

Re: I can't record and watch different channels on Sky+

Thanks... Switching the single feed mode to off worked.

Thanks again

This message was authored by Mancha60 This message was authored by: Mancha60

Re: I can't record and watch different channels on Sky+

How did you switch the single feed mode to off?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I can't record and watch different channels on Sky+

Posted by a Superuser, not a Sky employee. Find out more

@Mancha60 wrote:

How did you switch the single feed mode to off?


There is an option in the hidden menu (SERVICES, 0, 0, 1, SELECT) 

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by jim8sky This message was authored by: jim8sky

Re: I can't record and watch different channels on Sky+

@Mancha60 

 

Given to me by a fellow poster

 

skyepginfo.co.uk/how to guides/singlefeedmode

 

This message was authored by eve73 This message was authored by: eve73

Re: I can't record and watch different channels on Sky+

I followed Annie's answer to this problem  Click on Services 0.0.1  Select  and switch Single feed mode to off. It works. I rang Sky and asked how to sort this problem out and was told  I needed two cables fitting into the back of my hd box. I have been with Sky over thirteen years and NEVER had two cables.

This message was authored by BazDA7 This message was authored by: BazDA7

Re: I can't record and watch different channels on Sky+

Tried to search to check single mode status.

 

Went to Services - What then, Settings?

 

Have same issues as above and cannot record two other channels when watching another.

 

Quickly checked signal strength - 1 ok but 2 blank? 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I can't record and watch different channels on Sky+

Posted by a Superuser, not a Sky employee. Find out more

Single feed mode can be found in the hidden menu

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by BazDA7 This message was authored by: BazDA7

Re: I can't record and watch different channels on Sky+

Thanks again Annie.

 

Pressed Services button.

 

Tried 0 but nothing?

This message was authored by caesarome This message was authored by: caesarome

Re: I can't record and watch different channels on Sky+

Posted by a Superuser, not a Sky employee. Find out more

Try this:

 

Services 0 0 1 Select

 

If that doesn't work then try:

 

Services 0 1 Select.

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This message was authored by BazDA7 This message was authored by: BazDA7

Re: I can't record and watch different channels on Sky+

Thank-you for reply.

 

Tried what you said and still no luck.

 

Looks like I will have to ring Sky.

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