@RachelNic
With the Sky App on a smartphone connected to the 4G/5G mobile network, you can perform a broadband line test and if it finds a fault you should be able to book an engineer to investigate the fault. Otherwise, you will need to contact Sky by phone for them to perform a broadband line test and allocate an engineer to investigate the fault.
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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
Hub not connecting to phone
