How to get second mini Q working

[893bet]

Just got a second SKY Q mini box and its giving the error "Maximum number of sky min box already in use".

Is there a way around this? Pointless having 2nd box unless both can be viewed the same time.

[nigea99]

Hi @893bet  the original 1TB non UHD boxes can only support 1 active mini

Check  - Home - Settings - System Info 

If the Hardware Version is 32Cxxx then it is one that is restricted to just one active mini & it is possible to upgrade to one which supports 2 active (for a cost)

[bob1234]

@893betIf you have an old 1TB box it will only support 1 mini box at a time, the only solution is to contact Sky and pay for an upgraded Q box, if it is 32Cxx then it needs updating.

I assume you have multi-room otherwise the first mini box would not work.

From the Sky help files

"Not sure if you've got a Sky Q 1TB UHD or Sky Q 2TB box?

Check the Music section to confirm your box type:

1. Press Home on your Sky Q remote.
2. Scroll to Music then select Your music.
3. Select Play your music using Airplay. You’ll see your box type listed (e.g. Sky Q 2TB Box2725)."

[893bet]

Seems i have the 1tb box.

Is the upgrade to 2tb a once off payment?

Can this be ordered online or do i need to ring them? Cant see the option on the site to order like i did the second ,mini box.

[bob1234]

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@893bet wrote:

Seems i have the 1tb box.

Is the upgrade to 2tb a once off payment?

Can this be ordered online or do i need to ring them? Cant see the option on the site to order like i did the second ,mini box.

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@893bet Yes it is a one off payment.

[nigea99]

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@893bet wrote:

Seems i have the 1tb box.

Is the upgrade to 2tb a once off payment?

Can this be ordered online or do i need to ring them? Cant see the option on the site to order like i did the second ,mini box.

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Yes the upgrade cost is a one off payment

It can only be ordered by calling as due to shortages last year (now resolved) they removed online options 

[893bet]

Ok thanks all. Will ring in the morning.