This discussion topic is read only Discussion topic: How much can I pay to keep my services on

This message was authored by: Suzylooh · ‎05 Jan 2022

How much can I pay to keep my services on

This message was authored by: SKY1992bf · ‎05 Jan 2022

@Suzylooh Sky may allow you to pay all bar £25 (which will get added to next bill) but there's no guarantee that this will work as it depends on payment history

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Daniel0210 · ‎05 Jan 2022

@Suzylooh wrote:
How much can I pay to keep my services on

@Suzylooh Are your services already restricted?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎05 Jan 2022

@Daniel0210 Good point, I automatically presumed they weren't as the line "keep my services on" was used

if your services are restricted @Suzylooh then I'm afraid it's all or nothing (iirc the within £25 rule only applies to non restricted accounts @Lisa-P1987 am I correct here)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Daniel0210 · ‎05 Jan 2022

I thought the 'all but £25' only applied if services are already restricted but I've been wrong before 😂

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎05 Jan 2022

@Daniel0210 wrote:
I thought the 'all but £25' only applied if services are already restricted but I've been wrong before 😂

@Daniel0210 I've asked @Lisa-P1987 for confirmation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎05 Jan 2022

@Daniel0210 I found a screenshot of a reply @Lisa-P1987 posted and your right it only applies to restricted account

apologies @Suzylooh but I'm going to have to correct myself if your services are not restricted then it's or all or nothing, however if your services are restricted then you may be able to pay or bar £25 (which will be added to next bill) depending on payment history

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Lisa-P1987 · ‎08 Jan 2022

You got it @SKY1992bf @Daniel0210 We can allow £25 to be left on the account to be rolled to the next bill, but this as you confirmed is only for restricted accounts.

Thanks

Lisa - Sky Tech Team Expert

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