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This message was authored by: Gildersleve

Message posted on ‎06 Jun 2021 10:26 AM

House fire

Hedge between properties caught on fire, started to burn corner of our house where the Sky lead entered our house, consequently the lead had been burnt and no longer works

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎06 Jun 2021 10:29 AM

Re: House fire

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky support about this.

 

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:


https://www.sky.com/help

 

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

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This message was authored by: Mark39

Message posted on ‎06 Jun 2021 10:29 AM

Re: House fire

Posted by a Superuser, not a Sky employee. Find out more

That's unfortunate. Give Sky a call to book an engineer.  They'll be able to replace the cable.

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