Error message when trying to watch recorded programmes on Sky+

[Bart7]

Getting an error message saying Sky+ playback is not available. Also says top picks is only available with an active subscription. Can anyone help? 

[Mark39]

Try turning off your Sky box at the plug for 4 minutes, then see if the error has gone away. If not, are you able to view channel 106 ok? 

[Bart7]

Thanks but the error message is still appearing. Yes I can still watch channel 106.

[Mark39]

Next try rebuilding your Planner, is described in step 2 here: https://www.sky.com/help/diagnostics/recording-on-sky-plus/sky-plus-recordings-other-problem

[Bart7]

Hi Mark that hasn't worked either. Do I need to go to step 3 and try a full reset? 

[Mark39]

Bearing in mind the message you're seeing about not having an active subscription, I'm wondering if it's an issue with the entitlements on your Viewing Card. I'd suggest giving Sky a call to explain the problem: they should be able to send a signal to your Viewing Card to refresh the entitlements stored on it.

[Bart7]

Thanks Mark I will try that.