Hoodwinked to sign sky sports for 18 months

[Cymru28Llloegr23]

I was taken in by the adverts on sky to see a dedicated channel for the British Lions tour to s Africa with sky .I just clicked on the tv to include that package. Now i find I'm  commited to  an £18/month  contract for 18 months!! !!!.This very deceitful of sky as it wasn't made abundantly clear that I would have to pay sky sports until2023! . I would have to pay £50 penalty to end thesky sports  subscription ! Why?

.I have had a subscription with sky for various subscription since they started !20 + years!...

[GD1]

@Cymru28Llloegr23  I'm fairly sure the adverts would have had that it was a new 18 month contract.

I'm not sure how you think you have been hoodwinked as throughout the sign up process it woul have been made clear what you were signing up to & for how long.

[Mark39]

@Cymru28Llloegr23 as with all adverts you must read the terms and conditions. It would have been made abundantly clear there what you were signing up to. As always, 'caveat emptor' applies - buyer beware.

[TechmanagerMal]

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@Cymru28Llloegr23 wrote:

I was taken in by the adverts on sky to see a dedicated channel for the British Lions tour to s Africa with sky .I just clicked on the tv to include that package. Now i find I'm  commited to  an £18/month  contract for 18 months!! !!!.This very deceitful of sky as it wasn't made abundantly clear that I would have to pay sky sports until2023! . I would have to pay £50 penalty to end thesky sports  subscription ! Why?

.I have had a subscription with sky for various subscription since they started !20 + years!...

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• Hoodwinked makes it sound intentional but for all the reasons given above, we doubt that, maybe!
• Buyer beware maybe but I've fallen for this kind of deal before too - bet you have guys?
• I would give Sky a call and see if they will release you from the contract as a gesture of goodwill, no promises but I have been successful doing so.
• An escalation of your post might be a nice gesture too?

[Mark39]

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@TechmanagerMal wrote:

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•  
• Buyer beware maybe but I've fallen for this kind of deal before too - bet you have guys?

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I don't believe there's any 'maybe' about it. By their nature adverts highlight what will sell a product, but obviously that's not the whole story. 

Superusers with the ability to escalate posts use their own discretion on when it's appropriate. No prompting required.. 

[GD1]

@TechmanagerMal  Customers when signing up to anything need to read what they are signing up for, this is basic common sense.

I disagree that sky may release them from a contract they freely signed up to. Why should they?

[TechmanagerMal]

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@Mark39 wrote:

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@TechmanagerMal wrote:

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•  
• Buyer beware maybe but I've fallen for this kind of deal before too - bet you have guys?

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I don't believe there's any 'maybe' about it. By their nature adverts highlight what will sell a product, but obviously that's not the whole story. 

Superusers with the ability to escalate posts use their own discretion on when it's appropriate. No prompting required.. 

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• I was about to open a thread on that very subject as it's difficult to know when it is appropriate especially if I commit a lot of time to a post then it gets escalated?
• Then I reconsidered thinking "it's above my paygrade"!

[GD1]

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@TechmanagerMal wrote:

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@Mark39 wrote:

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@TechmanagerMal wrote:

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•  
• Buyer beware maybe but I've fallen for this kind of deal before too - bet you have guys?

---

I don't believe there's any 'maybe' about it. By their nature adverts highlight what will sell a product, but obviously that's not the whole story. 

Superusers with the ability to escalate posts use their own discretion on when it's appropriate. No prompting required.. 

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• I was about to open a thread on that very subject as it's difficult to know when it is appropriate especially if I commit a lot of time to a post then it gets escalated?
• Then I reconsidered thinking "it's above my paygrade"!

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I'm afraid as a non superuser that is the way of the forum, we can provide advise & assistance, however if someone with the relevent permissions then escalates the post it is their judgement call and not a reflection on what answers we have provided.

I would just continue to post your responses to help the customer, if their post gets escalated then good for the customer.

[TechmanagerMal]

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@GD1 wrote:

@TechmanagerMal  Customers when signing up to anything need to read what they are signing up for, this is basic common sense.

I disagree that sky may release them from a contract they freely signed up to. Why should they?

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• Empathy my friend?
• Nothing ventured and a plea of ignorance sometimes finds a listening ear, it did for me as I said.

[TimmyBGood]

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@Cymru28Llloegr23 wrote:

Now i find I'm  commited to  an £18/month  contract for 18 months!! !!!.

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If that's for the full 'Sports' channel bundle then it's a heavily discounted rate, which would explain the minimum contract term length. 

[GD1]

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@TechmanagerMal wrote:

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@GD1 wrote:

@TechmanagerMal  Customers when signing up to anything need to read what they are signing up for, this is basic common sense.

I disagree that sky may release them from a contract they freely signed up to. Why should they?

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• Empathy my friend?
• Nothing ventured and a plea of ignorance sometimes finds a listening ear.

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And where do Sky draw the line?  Do it for one customer they should do it for all.

If one customer then gets it, another will expect the same.

[TechmanagerMal]

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@GD1 wrote:

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@TechmanagerMal wrote:

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@GD1 wrote:

@TechmanagerMal  Customers when signing up to anything need to read what they are signing up for, this is basic common sense.

I disagree that sky may release them from a contract they freely signed up to. Why should they?

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• Empathy my friend?
• Nothing ventured and a plea of ignorance sometimes finds a listening ear.

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And where do Sky draw the line?  Do it for one customer they should do it for all.

If one customer then gets it, another will expect the same.

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• It was advice given following personal experience and it stands.
• Apply that to pricing?