Hi .. I have sky Q box but can’t download catch up or on demand .. ?..am I missing something

[Anseo]

New sky Q box .. tried to watch programs on demand and catch up and it tells me I need an upgrade ... is this true ?

[pjhaahl]

@Anseo 

Might be.

What are you trying to download, what format is it in, what package do you have?

Does your Sky Q box have an active internet connection, Who is your provider, Is it a 4G service, Where do you live? 

[fizzdisco]

You need to download in SD if you don't have the HD pack. 

[oldfella]

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@Anseo wrote:

New sky Q box .. tried to watch programs on demand and catch up and it tells me I need an upgrade ... is this true ?

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Hi @Anseo 

I suspect you are trying to Download HD content without the Q HD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats.
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.

Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.