Help with change of account holder name

[Sherbrook]

My ex and I separated in 2012 and since then I have taken over direct debit, however I have had various issues over the years for which I cannot resolve as I am not the account holder, my ex has given me the password but they say its the wrong one, he has even called to confirm he Is no longer the account payer so could it be transferred.  Still unable to do anything. Unable to get through to sky at all now, any contact being blocked as I'm not the account holder. Can anyone suggest a way around this. 

[caesarome · Accepted solution]

The account holders name can not be changed so if your ex is this then they will have to phone in to cancel if they are not in a contract and this will then allow you to sign up in your name as a new customer.

[Daniel0210]

@Sherbrook I'm afraid the account cannot change in this way. The account holder would have to cancel the account and any loaned equipment returned . This would then free you to open an account in your own name.

[Sherbrook]

Thankyou Daniel, would it be possible to just cancel my direct debit? 

[Daniel0210]

@Sherbrook don't do that!! This would prevent either of you being able to speak to Sky and would put the account holder in breach of contract.

[SKY1992bf]

@Sherbrook  You can cancel direct debit as you are not the account holder and not liable  and Sky will chase your ex for payment but you won't be able to setup a new account at the same address unless your ex cancels there account 

[caesarome]

You can cancel the direct debit but if money is still owed on the account when this is done then your ex will be unable to talk to Sky as an attempts to will see them redirected to reinstate the direct debit.