HDR v3 box not fit for purpose (sound cutting out)

[CybrHwk]

If the Fire TV was having similar issues I would concede that the TV might be the issue but it's not, the common denominator is the Sky Q box.

It doesn't matter what TV I plug into the Sky Q box it's still the same old problems that have been ongoing for years. I've had Sky Q 6mths after it was originally launched, the v1 box has the issue only less prevalent. Now with all the additional features, HDR, more app support I think the main issue is that you've skimped on the hardware

I'm not sure what the relevance of it being a widespread problem or not. The final batch has only rolled out in the last week, so it's too early to make that kind of sweeping statement. If it's a problem for me I'll make it a problem for Sky, it's that simple

[rscott]

---

@CybrHwk wrote:

If the Fire TV was having similar issues I would concede that the TV might be the issue but it's not, the common denominator is the Sky Q box.

It doesn't matter what TV I plug into the Sky Q box it's still the same old problems that have been ongoing for years. I've had Sky Q 6mths after it was originally launched, the v1 box has the issue only less prevalent. Now with all the additional features, HDR, more app support I think the main issue is that you've skimped on the hardware

I'm not sure what the relevance of it being a widespread problem or not. The final batch has only rolled out in the last week, so it's too early to make that kind of sweeping statement. If it's a problem for me I'll make it a problem for Sky, it's that simple

---

I've not skimped on anything - I don't work for Sky.

Q150 fixed most audio issues, except those specific to the v3 hardware - that's what Q160 addressed. 

If the hardware was being pushed beyond it's limits, then surely most users would be reporting the same problems?

And as for number of boxes, well over a million users have had for for over a week, so if it was affecting large numbers, I'm sure we'd have heard by now. Have been plenty of posts from users confirming it has fixed their problems.

[rscott]

---

@picasso10 wrote:

@rscott I wish I was in the majority my mini is on the new Q160 but for two days now my main box is still on Q150 I have tried from the settings menu for the box to find the update but to no avail, any idea when it's the last list of boxes to get Q160?

---

I'd assume the last batch will get them next week (and it'll go on the DR stream then too).

[picasso10]

@rscott good to know, as sky users it's hard to find out what there (sky) time frame is for implementing the rollout of any of the software updates to boxes

[CybrHwk]

"If the hardware was being pushed beyond it's limits, then surely most users would be reporting the same problems?"

Not everyone will have the same settings for resolution (1080/2160 -10bit/12bit) or audio (Normal/Dolby Digital/Dolby Digital Plus. Wi-fi Vs Ethernet etc. Depending on those combination of options will put different load on the box

I also wouldn't be surprised if there are hardware revision differences between v3 boxes as well.

[Blackie1892]

Have had really bad drop outs on main box whilst watching live tennis on BBC1 HD last night.

[best+of+the+best]

@CybrHwk Why is it an HDCP handshake issue.

My tv goes black with no sound then I get a no signal even thought the Sky Q box is on my tv will display a popup asking if I want my box turning on when I click yes the home screen is displayed nothing to do with copy protected content.

Use to get the HDCP error on my oldish none smart tv which was a Samsung TV.

Just remove the HDMI cable and re-insert it problem solved.

You would normally get a blue screen with the HDCP error not black.

Photo taken December 2016 

On my LG TV I have an option to reset my HDMI outputs but as the Sky Q box is working as it should if it ain't broke why fix it V2 box Q160 update no sound dropouts prior to update and any previous updates from Q120 onwards.

[CybrHwk]

I don't think it's an error state as such, I think it's doing the handshake again (something is triggering it) even though it was already successful as I had a picture and sound. If it failed to complete the handshake then you would get an error

The Sky Q box could also I have a fail and retry mechanism that will try a number of times in a row before giving up. They should have built in diagnostic info they could get sent with what has happened at the time it happened. As a software engineer myself, I'd be wanting low level information being sent from the box not just the symptoms to work from. I'd rather not have to use clairvoyance 😂

When I hit the Sky button this afternoon I got an error state that the resolution is not supported, even though it was work perfectly fine yesterday in the exact same resolution 2160 - 10bit. Rebooting the box solved it without changing any settings, I'm hoping it's a one off otherwise Sky have introduced something else 🙄

If TV manufacturers would follow the standards to the letter we wouldn't have all these problems. There's even a lipsync parameter on the HDMI spec to ensure the video and audio are kept in sync despite the number of devices in the chain but no one implements it correctly. eARC it's mandatory to include it but the spec doesn't dictate how it's implemented so varies between manufacturers

[London+Town]

I don't post much here, but have to say I went on to v160 on Tuesday, been off shift since then and have watched live tv, catchup, downloaded, Netflix, Prime, and recordings made after the new update and from before, UHD stuff also, live and recorded.

I have not had a single drop out, sound goes through my AV system in DD+ and I am very happy, whatever they've done has worked for me 100%! Went from drop outs on everything, to nothing!

Dave

[best+of+the+best]

@CybrHwk Specs for your tv I'm more likely to connect it to a PS5 when they are available to buy rather than a Sky Q box and maybe wait for  the price of the tv to comes down.

No Dolby Vision No Dolby Atmos but has eARC and you still get lip sync issues.

My really low end LG TV  has something called AV sync adjustment in the sound settings  I don't use it.

My Sky Q box also has a similar setting again don't use it 

HDMI 2(ARC) Fire TV Stick/PS4

HDMI 1 Sky Soundbox Sky Q box 2TB V2 

Optical cable LG TV to Sky Soundbox 

[CybrHwk]

@best+of+the+best I have a Dolby Atmos audio system. I don't get lipsync issues at all, I was just pointing out that very few manufacturers bother to use the full HDMI spec that would benefit people who do.

Xbox Series X will be attached when I can get ahold of one. OLED burn in was my main concern, plus HDR10+ is almost as good as Dolby Vision. 

[Not+better]

@Blackie1892 

16 arived last week

no such issues here so looks like 16 works 

no garbled audio. No muffled Dolby. No issues with live broadcasts picture ( might not be relevant) or audio

good job sky 👍 .... at long LONG last

Just such a shame they didn't help with lip sync adjustment scale. 

[Chodley]

Bit odd watching a movie and NOT having dropouts now 😆

I had muffled dialog at times on Silk Road just now but I think it was the source.

[Chodley]

@CybrHwk   Most people who care enough about these issues to be on this thread are running 2160/10bit and using Atmos. I certainly am and no blank screen issues. Sounds like a faulty box, cable or TV.

[CybrHwk]

@Chodley Definitely not the TV as Fire TV watching Disney+ in 4k with Dolby Atmos is perfectly fine

Cable is the one that came with the Sky box, the issues weren't anywhere near as bad with the Q150 firmware