HDR v3 box not fit for purpose (sound cutting out)

[fizzdisco]

@Q-tips  If you were watching on a mini then it could be a connection issue between the boxes. I don't have any minis but Q160 has completely solved the dropout issue on my V3. All pre-Q160 recordings have played back without fault, along with all new recordings & downloads. 

[Pogit]

I had audio blips on the main and mini last night,  ones of note where on the mini watching #HIGNFY on BBCOne about 10-15mins behind live broadcast. Both the mini and main are on 1Gb Ethernet.

[Scobo]

Definitely not sound drop free on live broadcasts here. 

BBC seems to be the worst.

[digigriffin]

All updated now to v160.

Just had pixelation on mini and repeated sound and picture from the previous second.

So whilst this is not a sound drop out related this is an issue I thought they would fix.

All using ethernet and occasional pixelation on minis.

[notagain]

Try watching non sport live events, there have been reports of issues with that and considering the bandwidth being used and outside broadcast issues it may not be Q160 thats the issue. Tru watching Sky TV that dropped out before like your recordings then report back, but not the live stuff and see if the dropouts have gone, if yes its a live broadcast issue.

 Also no need to keep rebooting boxes, it just puts a strain on the hardware and does no good really. Now and then if a box freezes unplug it or if you want to turn it off I power down (I press the Q box power button until it goes red and the box activity stops then pull the the power off so as not to crash the hard drive) but no need to reboot after updates, the only thing I have found that may help apps is going into the setup hidden menu and refreshing apps after an update as that stops the black screen I was having after leaving exiting some apps after some updates, now they go straight back to Sky with no issue.

[Q-tips]

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@Morgan+McDonnell wrote:

@Q-tips 

You refer continually to "reboot".  Why do you feel the need to keep doing this?

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I reboot because it has helped my dropout and pixellation glitches - and because it's good housekeeping, known to clear caches, HD fragmentation, etc. Sky seem to recommend it, according to Tom's Guide:

"If you're seeing audio or picture problems, a number of causes could be to blame: issues with your Wi-Fi, with the broadcaster, with the HDMI cables you're using, and they all need testing in turn.

Sky recommends resetting your Sky Q box and then any Sky Q Mini boxes you've got to see if the issue gets fixed. If the problem does lie with your Sky equipment, resetting the hardware should be enough to fix it."

[Q-tips]

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@fizzdisco wrote:

@Q-tips  If you were watching on a mini then it could be a connection issue between the boxes. I don't have any minis but Q160 has completely solved the dropout issue on my V3. All pre-Q160 recordings have played back without fault, along with all new recordings & downloads. 

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Having now watched the troublesome BBC1 recordings again on my other Mini, along with several overnight recordings, I didn't notice any dropouts so I will check all connections to Mini1.

[CybrHwk]

Finally got Q160, congratulations Sky you've managed to make things worse rather than better! 

I had to reboot the box this morning just for my TV to recognise it.

Time you employed some Software Engineers who actually know what there doing, pretty pathetic. My TV goes black and no sound.

It's an obvious HDCP handshake issue, as when it thinks there's a security issue it cuts video and sound to protect the copy protected content

I have a Samsung 65" QN95A

[rscott]

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@CybrHwk wrote:

Finally got Q160, congratulations Sky you've managed to make things worse rather than better! 

I had to reboot the box this morning just for my TV to recognise it.

Time you employed some Software Engineers who actually know what there doing, pretty pathetic. My TV goes black and no sound.

It's an obvious HDCP handshake issue, as when it thinks there's a security issue it cuts video and sound to protect the copy protected content

I have a Samsung 65" QN95A

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Given that the update includes low level changes to the output stages (to address the dropouts), it's not surprising that some TVs may not renegotiate HDMI automatically and will need a restart. Personally, none of my TVs did (mix of Sony and Philips)

Assume you've tried restarting the TV and any other connected equipment?  

[CybrHwk]

Sky Q and Fire TV 4k are the only HDMI resources attached to the TV. Fire TV 4k has zero issues both in picture or audio, so if it was the TV it would be exhibiting the same behaviour with that, which it isn't. So if they can manage it so should Sky, it's not that much more complex yet it's a complete farce with Sky. Instead of adding more apps and functionality, how about fixing the fundamentals first?

Theres either a fundamental hardware/chipset issue that you are trying to solve via software (which is looking like impossible) to avoid the cost of swapping boxes or the software/hardware doesn't have enough memory or cpu to deal with the load, but with my brand new TV you've gone backwards with Q160 which is just unacceptable considering the cost per month

[Paulmhayes]

@CybrHwk 
well said 👏👏👏

couldn't agree more 

[Dean+Bayley]

Got strung £50 to upgrade my Sky Q 2TB box as the one I had early on wasnt HDR... even though I am conviced it was advertised as HDR. 

And have had this sound drop out ever since  grrrrrrr

[rscott]

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@CybrHwk wrote:

Sky Q and Fire TV 4k are the only HDMI resources attached to the TV. Fire TV 4k has zero issues both in picture or audio, so if it was the TV it would be exhibiting the same behaviour with that, which it isn't. So if they can manage it so should Sky, it's not that much more complex yet it's a complete farce with Sky. Instead of adding more apps and functionality, how about fixing the fundamentals first?

Theres either a fundamental hardware/chipset issue that you are trying to solve via software (which is looking like impossible) to avoid the cost of swapping boxes or the software/hardware doesn't have enough memory or cpu to deal with the load, but with my brand new TV you've gone backwards with Q160 which is just unacceptable considering the cost per month

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The update has been rolled out to the majority of boxes now and the feedback seems to be that in almost all cases it has fixed the problems it was supposed to without introducing new ones.

I don't think I've seen any similar reports to yours on here, which suggests it isn't a widespread problem.

Possibly a compatibility issue with your TV.

Assume you've tried a full power off of everything  (not just standby) so the whole HDMI chain renegotiates?

[Rhonny]

@Dean+Bayley

Presumably you've been reading this thread and know that it will stop when you receive Q160 software...? 

[picasso10]

@rscott I wish I was in the majority my mini is on the new Q160 but for two days now my main box is still on Q150 I have tried from the settings menu for the box to find the update but to no avail, any idea when it's the last list of boxes to get Q160?